15 years in the making…

Ida understands your Enterprise and Campus systems better than the people who created them. Ida is a next generation digital worker, enabling the conversational enterprise. Ida was designed by IntraSee, a division of Gideon Taylor.

The premise for Ida is simple. In today’s world, people no longer want to point and click their way through your complex internal systems. Instead, they want to have a conversation. Just like they would with a human, but without the wait times or being passed from one department to another. Or getting answers that make no sense because the person answering the question wasn’t aware of all the procedures and policies that applied to you.

“Technology should work for people, not the other way around. Ida understands how to interact with your employees, managers, students, and faculty/advisors.”

“The new navigation is no navigation. Conversations 24/7, 365 days of the year, with no wait times, and in your language of choice.”

Enterprise Solutions

  • “Show me my last paycheck.”
  • “I need to be out for a period of time due to sickness, what do I do?”
  • “I need to set my performance eval goals.”
  • “I need to approve some job requisitions.”
  • “I’d like to move Mike to Sally’s team and give him a 10% raise.”

Campus Solutions

  • “Can you look up my econ assignment grades?”
  • “What is the deadline to drop CS 101?”
  • “What financial aid awards have I been given?”
  • “Is there anything I still have to do?”
  • “How are Dan Freeman’s grades this semester?”

Ida Demo

See what our digital assistant can do.

What Ida can do for you…


Ida is a digital worker that understands your Enterprise systems, can answer any question, retrieve data & reports, and perform complex transactions.


Ida works in 100 languages, and in multiple channels such as Web, Messaging, Microsoft Teams, etc.


Ida seamlessly and securely fits into hybrid cloud and on-premise architectures, is GDPR compliant, and is automated to understand your requirements in a matter of weeks.


She will reduce calls to your help desk and your highly paid departmental experts. And will be available 24/7, 365 days of the year, and will never call in sick.


Ida is the perfect digital colleague who always knows the right way to do things, and only needs to be taught something once. And has an infinite capacity for learning that can be monitored, measured, and easily trained.


Ida can be the perfect concierge for all the other digital assets your organization has. Your one place that understands everything.

What is special about Ida…

Automation + Middleware

  • Ida is built via automation using a metadata driven middleware
  • Can be configured for your specific use-cases without any customization
  • Can be patched, upgraded, and rebuilt in minutes
  • Creates tens of thousands of bot states, dialog flows, and entity definitions immediately
  • Supports Enterprise level requirements out-of-the-box
  • Supports heavily personalized conversations out-of-the-box

Scalable “understandING model”

  • Accurately responds to thousands of questions
  • Multi-stacked machine learning
  • Automated regression testing/learning/monitoring
  • Integrated feedback loop for rating and automated learning
  • Structured unsupervised learning for automated ongoing learning
  • Dedicated training mode to speed learning while also measuring progress
  • Supports multi-dimensional categorization of knowledge

Advanced multi-lingual capability

  • Supports both generic and specialized language support
  • Can plug into both Google Translate & Microsoft Translator
  • Extended capability to handle precise language translations, where “good enough” is not enough

Advanced Microsoft Teams support

  • Proactive conversations
  • Complex data input
  • Workflow and event management

Multi-platform concierge

  • Supports directing questions to different chatbot technology stacks, including:
  • Microsoft LUIS
  • IBM Watson
  • Google Dialogflow

Cloud and on-premise Enterprise Integration

  • Out-of-the-box understands how to integrate with cloud and on-premise Enterprise systems
  • Born in a hybrid cloud environment
  • Seamless handling of SSO, security, role, and privacy rules
  • Can integrate with legacy and custom-built applications