AI that is 15 years in the making…
Ida understands your Enterprise and Campus systems better than the people who created them. Ida is a next generation digital worker, enabling the conversational enterprise. Ida was designed by IntraSee, a division of Gideon Taylor.
The premise for Ida is simple. In today’s world, people no longer want to point and click their way through your complex internal systems. Instead, they want to have a conversation. Just like they would with a human, but without the wait times or being passed from one department to another. Or getting answers that make no sense because the person answering the question wasn’t aware of all the procedures and policies that applied to you.
“Technology should work for people, not the other way around. Ida understands how to interact with your employees, managers, students, and faculty/advisors.”
“The new navigation is no navigation. Conversations 24/7, 365 days of the year, with no wait times, and in your language of choice.”
See what our digital assistant can do.
What Ida can do for you…
Ida is a digital worker that understands your Enterprise systems, can answer any question, retrieve data & reports, and perform complex transactions.
Ida works in 100 languages, and in multiple channels such as Web, Voice, SMS and Microsoft Teams.
QUICK & FLEXIBLE IMPLEMENTATION
Ida seamlessly and securely fits into hybrid cloud and on-premise architectures, is GDPR compliant, and is automated to understand your requirements in a matter of weeks.
She will reduce calls to your help desk and your highly paid departmental experts. And will be available 24/7, 365 days of the year, and will never call in sick.
PERFECT DIGITAL COLLEAGUE
Ida is the perfect digital colleague. She is always available, never has a bad day and only needs to be taught something once. She has an infinite capacity for learning that can be monitored, measured, and easily trained.
DIGITAL ASSETS CONCIERGE
Ida is built to be a one-stop-shop. She can handle queries covering every department, interact with live agents and hand off to specialist chatbots. Go ahead, ask Ida anything!
What is special about Ida…
Automation + Middleware
Scalable “understandING model”
Advanced multi-lingual capability
Advanced Microsoft Teams support
Cloud and on-premise Enterprise Integration